Question 1

How does shopping here work?

Accepted Answer

Browse the shop or categories, open any product to read the details, and save favourites to your wishlist with the heart icon. When a product is ready to buy, you'll see an Add to Cart button on it.

Question 2

Why can't I buy some products yet?

Accepted Answer

We're finalising the details for some products. Their pages say 'Coming soon' for now. Enter your email under 'Email me when it's available' and we'll send you one email as soon as you can buy it.

Question 3

How much is shipping?

Accepted Answer

Standard shipping to the United States is free on every order. Most orders arrive in about 2 weeks.

Question 4

Will my order arrive before Christmas?

Accepted Answer

Most orders arrive about 2 weeks after your payment reaches us, and international bank transfers usually take 1 to 5 business days. For the best chance of arriving before 25 December, order and send your transfer by 1 December. Delivery dates are estimates, not guarantees.

Question 5

How do I pay?

Accepted Answer

By international bank transfer (SWIFT) to our account at BRAC Bank PLC. After you order, our Pay for an order page shows the exact amount, our bank details and your payment reference. We ship once the money arrives.

Question 6

Who pays the bank transfer fees?

Accepted Answer

Your bank may charge a fee to send an international transfer. If it asks who pays the charges, choose OUR so the full order total reaches us. If less arrives, we'll ask you to send the difference before shipping.

Question 7

How do Black Friday and Cyber Monday discounts work?

Accepted Answer

During the sale dates shown on our banner, enter code BLACKFRIDAY at checkout to get 20% off. If the discount doesn't show, contact us before you pay.

Question 8

Can I use a discount code?

Accepted Answer

Yes. Enter it in your cart and it's applied at checkout. Usually only one discount can be used per order.

Question 9

Do I need an account to shop?

Accepted Answer

No. You can check out as a guest. An account lets you see your order history, save addresses and keep your wishlist across devices.

Question 10

Where do your products ship from?

Accepted Answer

Our products are sent directly from our selected suppliers. Items in the same order may arrive in separate packages.

Question 11

How can I track my order?

Accepted Answer

When your order ships, we'll email you a tracking number. You can also use the Track Order page with your order number and email address.

Question 12

How do I contact you?

Accepted Answer

Use the form on our Contact page and our team will get back to you by email.

Question 13

Can I return an item?

Accepted Answer

Please see our Returns and Refunds page for the full details, or contact us and we'll help.

Frequently asked questions

Frequently asked questions