Who we are
This website is run by Shoplark, based in Bangladesh ("we", "us"). You can contact us at azfartech.co@gmail.com.
Information we collect
- Order information: your name, email address, phone number, shipping and billing addresses, the products you order and your order history.
- Account information: if you create an account, your name and email address. Accounts and sign-in are handled by Shopify.
- Messages: anything you send us through the contact form or by email, and your newsletter choice.
- Alerts: if you ask us to email you when a product is available, your email address and which product.
- Bank transfer details: if you pay by bank transfer, the sender name, amount, currency, reference and date you give us, and any transfer receipt you upload.
- Shopping assistant chats: what you type into our AI shopping assistant, if you use it.
- Technical information: basic device, browser and usage information from essential cookies and, only if you allow it, analytics cookies.
Payments
Orders are placed on Shopify's secure checkout. We take payment by international bank transfer (SWIFT) to our account at BRAC Bank PLC. Receipts you upload are stored privately and only our administrator can view them, to match your payment and for our accounting records. We will never ask for your online banking password, card number or bank codes.
How we use your information
To process, deliver and support your orders, answer your questions, keep your account secure, send emails you've asked for (such as newsletters and "back in stock" alerts), answer you in the shopping assistant, and improve our website.
AI shopping assistant
Our shopping assistant is powered by an AI service from Anthropic. When you use it, what you type is sent to Anthropic to create the reply. Please don't type sensitive personal information, such as card numbers or passwords, into the chat. We don't use your chats for advertising. The chat is kept only in your browser tab and is cleared when you close it.
Cookies and analytics
We use essential cookies to keep the website working, for example your cart. Google Analytics and any marketing cookies are only used if you allow them. See our Cookie Policy for details.
Emails
We send order and shipping emails about your purchases. If you start a checkout and don't finish it, we may send you a reminder about your cart. We only send marketing emails, such as new arrivals, if you subscribe, and every one includes an unsubscribe link. If you ask to be told when a product is available, we send you one email when it is, then stop.
Who we share information with
Only with the services we need to run the store:
- Shopify, which runs our checkout, orders, customer accounts and emails.
- BRAC Bank PLC, which receives your bank transfer (your bank shares the sender details it includes with the transfer).
- Our supplier (Zendrop) and shipping carriers, who receive your name, delivery address and, where needed, phone number to deliver your order.
- Google Analytics, only if you accept analytics cookies.
- Our website hosting provider (Vercel), which runs this website.
- Supabase, which stores our newsletter list, saved wishlists, "back in stock" requests and bank transfer receipts.
- Resend, which sends our emails.
- Anthropic, which powers the AI shopping assistant, only if you use it.
We don't sell your personal information.
Where your data is processed
These services may store and process data outside your country, including in the United States.
How long we keep it
We keep order records for as long as we need them for accounting, tax and legal reasons. You can ask us to delete your account information at any time.
Your rights
You can ask us to see, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Email azfartech.co@gmail.com and we'll reply within 30 days. Depending on where you live, you may have further rights under local law.
Security
We use encrypted connections and trusted service providers to protect your information.
Children
Our store isn't aimed at children under 13, and we don't knowingly collect their information.
Changes
If we change this policy, we'll update the date at the top of this page.
Contact
Questions about your privacy? Email azfartech.co@gmail.com.